1. Refunds for Products
Apex DigiGoods does not accept refund requests once virtual goods have been delivered. This is because we cannot confirm whether the goods have been used or duplicated after delivery.
2. Delivery Issues Caused by Buyers
Refunds will not be granted if delivery fails due to incorrect or incomplete details provided by the buyer. Please ensure all information is accurate before completing your purchase with Apex DigiGoods.
3. Refund Processing Timeline
If a refund request is approved, Apex DigiGoods will process it within at least 7 business days. Actual processing times may depend on your payment method.
4. Exceptional Refund Requests
Refund requests not explicitly covered in this policy will be reviewed on a case-by-case basis. Apex DigiGoods reserves the right to modify this refund policy at any time without prior notice.
5. Fraudulent Purchases
If fraudulent activity, such as the use of stolen payment information, is identified, Apex DigiGoods will deny refunds. We will cooperate with law enforcement and provide necessary information to assist investigations.
6. Misuse of Refund Policy
Frequent refund requests or misuse of this policy may result in denied refunds. Apex DigiGoods also reserves the right to suspend or terminate accounts involved in policy abuse.
7. Service Interruptions
Refunds will not be issued for service interruptions caused by circumstances beyond our control, such as natural disasters, wars, government actions, or technical failures involving our suppliers or partners.
8. Breach of Terms of Use
If a buyer violates our terms of use or acquires virtual goods through dishonest means, Apex DigiGoods reserves the right to deny refunds and may suspend or terminate the account involved.
9. Unauthorized Transactions
Refunds will not be issued for purchases made without proper authorization, such as transactions using someone else’s payment method. Apex DigiGoods will work with relevant authorities to resolve such cases.
10. Price Adjustments
Refunds will not be provided for price changes after a purchase. All prices reflect current market conditions, and buyers agree to the price listed at the time of purchase.